General Computer Issues

First, restart your computer

If that does not help, power cycle your router and/or modem. To do this, unplug the device from the wall power outlet. Wait 30 seconds then plug it back in. Wait about 5 minutes for your router to resync with your Internet provider.

If you still can't connect. try testing your Internet.

Right click on the "black paw print" icon in your system tray, then click Internet Speed Test

When the test is done, email IT Support and let us know the results.
Please type or paste a screenshot of your Speed Test results in the email.

Your Windows session is still holding on to your old password. 

You need to lock your computer and unlock it with the new password.

First make sure you are connected to the VPN. If you're not sure how, see
the "Cannot connect to FortiClient VPN" section above.

Once you have confirmed you are connected, hold down the Windows key ⊞ on your keyboard and press L, then release both keys.

When you see your Windows lock screen, press any key on your keyboard to dismiss it.

Type the new password you just set into the password field, then press ENTER on your keyboard.

Once you are back at the Windows desktop, everything will function as expected.

Click the Start button, then click All Apps.

Scroll down to Google Drive and click on it to open the app.

Wait a few seconds for the app to open, then check your G drive again. 

It will now be connected and working normally.

To reconnect, again click the "globe with a no sign" in your taskbar.

Click on the wireless network name (in the Delray office this is OFFICE-WIFI)

Check the Connect Automatically box then click Connect.

If prompted, type your Windows username and password.

Click the volume icon in the bottom right corner of your screen, next to the clock.
Then, click the volume icon to the left of the slider to turn mute on and off. 

You can also mute or unmute sound via the Settings app:

Click the System menu on the left, then click Sound. 

Find the Output settings section, and click the volume icon to the left of the slider to toggle mute on and off.

Another way is to use the keyboard. You can hold down the FN key and press the F1, F2, and F3 keys to mute the speakers (Fn+F1), decrease volume (Fn+F2), or increase volume (Fn+F3) as shown below.

Try going to another website, like petmeds.com , google.com , or dell.com

If you can't get to any other websites, check with your Internet provider to ensure your service is working correctly

If you can go to other web sites, make sure you're using the Okta Dashboard to log into the site that's giving problems

Go to login.petmeds.com and sign in

Click on the tile with the logo of your desired site

If Okta can't log you in automatically,  view the iSolved Configuration video and follow the directions. The process in that video applies to other sites that are not automatically integrated with Okta

If you're already logging in through Okta or that didn't help, try clearing your browser data

Click the "three dots" in the top right corner of Chrome or Edge.